You can return your product within 7 days from the date you received it.
The product you want to return must be in its original box / package, unused and not lost its resalability.
Send the product you will return with its original invoice to our company address.
Ostim Organize Sanayi Bölgesi Mahallesi 1269 Cadde No: 29
Yenimahalle 06374 Ankara Türkiye
www.teknomar.com.tr only returns products that have not lost their resalability feature.. If you specify the reason for the return on the form or request a change, the product price will be refunded to your account.
When we receive your return cargo, it will be examined by our returns department.. The amount of your canceled orders will be delivered to the paid credit card within 7 business days.
Except for manufacturing defects, shipping costs of all products you send us with a return request belong to you.
Completion of the refund may vary depending on your bank.
Product return address: Ostim Organize Sanayi Bölgesi Mahallesi 1269 Cadde No: 29 Yenimahalle 06374 Ankara Türkiye
1. 1. 1.1. This contract is about the Protection of Consumers regarding the sale of the products and services made by the BUYER, whose detailed information is given below, on the website www.Teknomar.com.tr (hereinafter referred to as WEBSITE) and the delivery of the products to the delivery address. It determines the rights, laws and obligations of the parties in accordance with the provisions of the Regulation on the Principles and Procedures of the Law and the Application of Distance Contracts.
1. 2. The BUYER is informed about the basic characteristics of the goods or services subject to sale, the sales price, payment method, delivery conditions and all preliminary information about the goods or services subject to sale and the right of "withdrawal", that they have confirmed this preliminary information electronically and then accepts and declares that the services are ordered in accordance with the provisions of the contract.
1. 3. Seller Information
| Title: | TEKNO MAR MAKİNA İMALAT İTH. İHR. SAN. ve TİC. LDT. ŞTİ. |
| Address: | Ostim Organize Sanayi Bölgesi Mahallesi 1269 Cadde No: 29 Yenimahalle 06374 Ankara Türkiye |
| Phone: | +90 312 385 0040 |
| E-Mail: | info@teknomar.com.tr |
1. 4. Buyer Information
Buyer information will be available on the payment page.
2. 1. This agreement was concluded by the parties on the date the BUYER's order was completed on the WEBSITE and a copy of the contract was sent to the BUYER's e-mail address.
3. 1. The details of the products and services ordered by the BUYER, the amount of cash sales including taxes, and the quantity information are specified before the payment. All of the products specified in the table before payment are then defined as PRODUCTS.
4. 1. The PRODUCT is delivered to the delivery address specified by the BUYER on the INTERNET SITE or to the person / organization at the address indicated, packaged together with the invoice and intact within 30 days at the latest, this period may be extended in cases of necessity.
4. 2. If the PRODUCT is to be delivered to another person / organization other than the BUYER, the SELLER cannot be held responsible if the person / organization to be delivered does not accept the delivery.
4. 3. The BUYER is responsible for checking the PRODUCT during delivery and when he sees a problem in the PRODUCT arising from the cargo, not accepting the PRODUCT and keeping a report to the CARGO company. Otherwise, the SELLER will not accept any liability.
5. 1. The BUYER shall confirm the information regarding the interest rates and default interest separately from the bank, since the term sales are made only with credit cards belonging to the Banks, the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the buyer accepts, declares and undertakes.
5. 2. The SELLER's legal rights (including the right to terminate the contract or demand the payment of the remaining debt if any of the installments are not paid) are available and reserved.
6. 1. The BUYER acknowledges that he/she has read the preliminary information about the basic characteristics of the products shown on the INTERNET SITE, the sales price and the payment method and the preliminary information and gives the necessary confirmation for the sale electronically.
6. 2. RECEIVER; By confirming this contract electronically, it confirms that the seller has received the address to be given to the Consumer by the Seller before the conclusion of the distance contracts, the basic features of the products ordered, the price of the products including taxes, payment and delivery information.
6. 3. SThe SELLER is responsible for delivering the product with the warranty document and user manual.
6. 4. The SELLER may supply a different product of equal quality and price to the BUYER before the contractual performance obligation expires.
6. 5. For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
6. 6. If the delay exceeds 10 days due to extraordinary circumstances (such as weather, earthquake, flood, fire, pandemic, epidemic) other than the normal sales conditions of the PRODUCT, the SELLER informs the BUYER regarding the delivery. In this case, the BUYER may cancel the order, order a similar product or wait until the end of the disaster. If the product price is collected in order cancellations, it is returned to the BUYER within 10 days from the cancellation. In credit card payments, the refund process is also returned to the BUYER's credit card.
7. 1. The SELLER has the right to withdraw from the contract by refusing the goods or services within fourteen days from the date the BUYER receives the goods without any legal or criminal liability and without giving any justification, and the withdrawal notification will take back the goods from the date of receipt of the SELLER or the product supplier.
7. 2. In order to use the right of withdrawal, a written notification must be made to the SELLER within this period. If this right is exercised, it is obligatory to return the original invoice and a sample of the cargo delivery report indicating that the PRODUCT delivered to the 3rd party or the BUYER was sent to the SELLER. The product price is returned to the BUYER within 7 business days following the receipt of these documents. Refunds for credit card payments are also made by returning to the BUYER's credit card.
7. 3. If the original invoice is not sent in accordance with the tax legislation, VAT and other legal obligations, if any, cannot be returned. The shipping cost of the returned product is covered by the SELLER.
7. 4. The BUYER cannot use the right of withdrawal in the case of a PRODUCT that is produced in accordance with the special requests and demands of the BUYER, or which has been customized by making changes or additions, or which cannot be returned due to its nature, which is likely to deteriorate rapidly or expire.
8. 1. The return of the products is subject to the condition that the packaging of the product is not opened, intact and the product has not been used and tested.
9. 1. The SELLER records (including magnetic media records such as computer-sound recordings) constitute definitive evidence in the resolution of any dispute that may arise from this Agreement and / or its implementation; Consumer Arbitration Committees up to the value declared by the Ministry of Industry and Trade, and in exceeding cases, the Consumer Courts and Execution Directorates in the settlement of the BUYER and the SELLER are authorized.
9. 2. The BUYER declares, accepts and undertakes that he has read all the conditions and explanations written in this Agreement and the order form that constitutes its integral part, received, examined and accepted all the sales conditions and all other preliminary information.
www.teknomar.com.tr Authorities may temporarily suspend the operation of the system at any time or stop it completely
TEKNOMAR MAKİNA İMALAT İTH. İHR. SAN VE TİC. LTD. ŞTİ. It will not be liable to www.teknomar.com.tr members or third parties due to the temporary suspension or complete cessation of the system.
www.teknomar.com.tr can prevent the user from logging into the system or obtaining a new password, even if he/she has entered the username and password correctly, without specifying a reason.
www.teknomar.com.tr is responsible for all intellectual and industrial products of the information, documents, software, design; graphic works produced by itself and / or purchased from outside.
www.teknomar.com.tr sales are limited to their stocks..www.teknomar.com.tr may not deliver products that do not have stock, cancel the order and return the order amount to the customer's account.
The warranty period is 2 years against fabrication errors.
The service of the products is provided in our factory.